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    Disabled Services

    The Disabled Services Department was created to fulfill the needs of our patrons with disabilities. The Forum has made a firm commitment to provide each guest with an enjoyable atmosphere in a clean and safe surrounding, making each patron's visit to The Forum a positive experience. The Forum is accessible and accommodating for patrons with disabilities.

    The Forum
    Disabled Services Department

    Two Pennsylvania Plaza

    New York, NY 10121
    
Office: 888-609-7599
    Fax: 212-465-6649
    Email: disabledservices@msg.com

    Disabled Seating & Ticket Purchase

    Disabled Seating, wheelchair, aisle transfer, and semi-ambulatory seating may be purchased by calling Ticketmaster at 800-745-3000 or TDD at 800-943-4327, online at Ticketmaster.com or by calling the Forum Disabled Services department, which may be reached at 888-609-7599, any weekday from 6:30 am to 1:30 pm Pacific Time.

    Onsales - as with the general public seating, tickets for most Forum events are available the first day of sale to individuals with disabilities via Ticketmaster phones, Ticketmaster.com and The Forum’s Disabled Services Department. Tickets for concerts are not typically available for purchase at the Forum Box Office on the first day of sale. After the first day of sale, remaining concert tickets will be available at the Box Office, in addition to Ticketmaster phones, Ticketmaster.com and The Forum’s Disabled Services Department. If the first day of ticket sales falls on a weekend or holiday, the Disabled Services Department will sell tickets on the following business day. Please be advised that sale dates are subject to change.

    Companion Seating - Individuals with disabilities may purchase up to three seats for companions in the accessible seating areas, provided such seats are available. Additional tickets, if available, may be purchased as close to the accessible seating areas, as long as it does not exceed the ticket limit for the event. Please note, for events or specific seating sections where ticket sales are limited to fewer than four tickets per patron, the same ticket restrictions will apply to the purchase of accessible seating.

    Intended Use - Accessible seating is intended for use by an individual with a mobility disability or other disability who requires the accessible features of accessible seating due to a disability, and that individual’s companions. The Forum reserves the right to investigate potential misuse of accessible seating and to take all appropriate action against individuals who fraudulently obtain tickets for accessible seating. While tickets for accessible seating legitimately purchased for the use of an individual with disability may be transferred to another individual under the same terms and conditions applicable to other tickets, in the event such ticket is transferred or sold to a non-disabled individual, The Forum reserves the right to move the non-disabled individual to other seating.

    Accessibility Information

    The renovated Forum is fully accessible and complies with the current standards set by the Americans with Disabilities Act and the Department of Justice.

    Accessible Seat Relocations

    The Forum is pleased to provide fully integrated accessible seating for individuals with disabilities and their guests. Guests with disabilities are encouraged to purchase their seats from the various disabled seating options and ticket prices provided.

    While we encourage our guests with disabilities to purchase directly with Disabled Services, guests who have purchased non-accessible tickets at the Forum Box Office or through Ticketmaster and need the features of an accessible seat are invited to contact Disabled Services as soon as the need for accessible seating arises or at a minimum 3 business days prior to an event, to request the exchange of their ticket, based on availability, for one that more appropriately meets their needs.

    Disabled seating exchanges cannot be made for tickets purchased through other third parties, brokers or other sources.

    All seating relocations are subject to availability and for some shows may be limited. The Forum Disabled Services can be reached Monday through Friday from 6:30am – 1:30pm Pacific Time at 888-609-7599

    Airport Accessibility Information

    All four major Los Angeles-area airports are equipped to accommodate visitors with disabilities. For more information related to airport facilities, please contact your arrival and departure airport directly. Listed below are four major airports listed by proximity to the Forum.

    Los Angeles International Airport  (LAX) – 3 miles
    www.lawa.org/welcomelax  or 310-646-5252
    Office of Disability Services 424-646-5005

    Long Beach Airport (LGB) – 21 miles
    www.lgb.org
    or 562-570-2600

    Bob Hope Airport (BUR) – 23 miles
    www.burbankairport.com
    or 818-840-8840

    Ontario International Airport (ONT) – 52 miles
    www.lawa.org/welcomeont
    or 909-937-2700

    Assistive Listening Devices

    The Forum has been equipped with an assisted listening system (ALS). Assistive Listening Devices (ALD’s) and headsets are available at no charge at the Guest Services location across from section 208-209. A driver’s license, state issued ID card, credit card or some form of identification will be required for a deposit. This is a complimentary service.

    Accessible Entry/Ramps

    Wheelchair and disabled access ramps are located adjacent to all ramp entrances. Wheelchair users and other disabled guests with FLOOR LEVEL seating are encouraged to utilize the North (Manchester Ave) elevator for direct access from parking lot/sidewalks to the floor level. Forum Club (West) and Chase Lounge (East) invited guests should use the elevators from the concourse down to Floor 2.

    Accessible Restrooms

    Disabled and Family Restrooms are located on the concourse across from sections 209-210 and 227-228. On the floor, accessible restrooms in the North Hospitality, Forum Club, and Chase Lounge are located in the hallways adjacent to their main entrances. Any guest is permitted to use the Family Restrooms if they require that type of accommodation.

    Accessible Parking

    Disabled parking including space for vans can be found in the following locations and are available on a first come, first served basis.
    Northeast (Manchester Avenue) side adjacent to the fire lane
    East (Kareem) side adjacent to the Chase Lounge lot
    Southwest (Hollywood Park) side from Pincay Drive adjacent to the fire lane
    West (Prairie) side directly adjacent to the Forum Club lot.

    Please have your disabled placard visually available when approaching the parking lots so that you may be directly properly.

    Please note: Due to construction a the old Hollywood Park site and associated road work, Prairie Avenue south of the Forum and Crenshaw Blvd west of Prairie can become very congested. Please plan accordingly. Suggested alternates include Manchester to Kareem Court, Manchester to Prairie, or Crenshaw to Pincay based on your selected freeways.

    Disability Placard for Nonresidents
    If you have a mobility-limiting disability and will have your car (or a rental car) with you during your stay, you may want to apply in advance for a temporary Disabled Parking Placard for non California residents. This pass will grant you the access to park in designated extra-wide spots designed for guests with disabilities. For an application, contact the California Department of Motor Vehicles at 800-777-0133.

    Box Office

    The Forum Box Office is located on the West (Prairie Avenue) side of the venue and is easily accessed via ramps from the parking lot level. Beginning September 8, 2014, the box office is open Monday through Friday 11:00am - 7:00pm, and on event days from 12pm until 1 hour after the scheduled event start time. Accessible tickets may also be purchased online at Ticketmaster.com, by phone 800-475-300 or by calling the Forum Disabled Services Department at 888-609-7599, any weekday from 6:30am to 1:30pm Pacific.

    Concessions

    Concessions are available on the Forum Terrace, concourses and floor level. All permanent stands have an accessible counter area. The Forum features Los Angeles favorites such as Pinks hot dogs, Carneys burgers, Coles French dip sandwiches, Bludsos BBQ, Hadley Fruit Orchards and La Brea Bakery items at select concessions stands. Bars and portable carts with snacks, bottled & draft beer and mixed drinks are located on the Terrace, concourses and floor. Forum vendors circulate on the concourses, aisles and floor including disabled seating areas for guests’ convenience; providing water and select Coke products, Pinks hot dogs, candy, Coolhaus red velvet ice cream sandwiches, caramel corn and popcorn.

    Elevators

    Forum elevators are available to guests with disabilities. For floor seating access, the North (Manchester side) elevator provides direct service to the floor level. West (Prairie side) elevator provides access to the Forum Club, while the East side (Kareem side) allows for access to the Chase Lounge. Any guest in need of an elevator at an event may request to use one.

    First Aid

    Forum personnel are available to assist any guest in need. Additionally, (emergency medical technicians) EMT’s are on staff during all events. The First Aid Office is located on the East Concourse across from Section 227-228.  The Forum is equipped with Automatic External Defibrillators (AEDs) located in various locations throughout the arena.  Designated individuals have been properly trained and certified to use an AED. In the event of a medical emergency, please contact a member of our staff for assistance.

    Forum Club Accessibility

    The Forum Club, an invitation-only bar and restaurant, is located on the West (Prairie Ave) side of the Forum. Disabled guests can enter the concourses and proceed to the elevator across from sections 209-210 for easy access to the Forum Club (Floor 2).

    Guest Services Locations

    For accessibility questions or concerns during events visit the Guest Services tables located:
    On the floor, inside the North Hospitality
    Across from sections 227-228 on the East concourse
    Across from sections 208-209 on the West concourse

    Interpreted Services

    The Forum is pleased to provide signed performances for the deaf and hard of hearing upon request. We will make every effort to accommodate each request with appropriate advance notice (typically 2-3 weeks). Please contact the Disabled Services Department for further information.

    Los Angeles Paratransit Service

    “Access” is the service name of the ADA Paratransit Service for functionally disabled individuals in Los Angeles County. “Access” transportation service is available for any ADA paratransit eligible individual to any location within ¾ of a mile of any fixed bus operated by the Los Angeles County public fixed route bus operators. Access services can be utilized by calling 800-827-0829 orTDD 800-827-1359. “Access” is not affiliated with the Forum. However, the established Forum passenger drop-off locations will be used for paratransit drop-off and pick-up. For general information and eligibility requirements, please visit www.accessla.org.

    Medical Devices/Pagers

    As a gesture of respect for all guests as well as for our artists onstage/in the orchestra pit, please be reminded to that cellular phones, pagers, electronic beepers (including medical alert devices) are switched off or placed into silent mode before the performance begins. If you require seating adjacent to an electrical outlet to charge a ventilator or other disability-related device, please contact The Forum’s Disabled Services Department at 888-609-7599 two business days prior to you event taking place so that appropriate accommodations may be made.

    Metro Rail Line & Station Accessibility

    Stations and rail cars are wheelchair accessible and Metro busses are equipped with driver-controlled automatic wheelchair lifts. The closest stations to the Forum include the Manchester Station on the Silver Line and the Hawthorne/Lennox Station on the Green Line. Bus connections are available to the Forum from these stations.

    To see a map of Los Angeles area Metro stations or to check updated schedules visit http://www.metro.net/riding/maps/ or call the Metropolitan Transit Authority at 323-466-3876.

    Pocket Guides

    New for 2014, Disabled Services “Pocket Guides” for the Madison Square Garden venues are available at the Forum Box Office or any Guest Services Location.

    Ramps

    (See Accessible Entry/Ramps)

    Re-Entry

    For most events at the Forum, all exits are final. Guests are not permitted to leave an event and then re-enter the same event. However, on rare occasions this policy may differ, and will be printed directly on the ticket. If you have a medical emergency or situation related to a disability that requires you to exit to your vehicle and then re-enter, please see a supervisor at a Guest Services location for assistance prior to exiting the building.

    Service Animals

    Service animals are permitted at the Forum.  The Americans with Disabilities Act (ADA) defines a service animal as any dog, such as a guide dog or signal dog that is individually trained to provide assistance to an individual with a disability.  The Forum has certain policies with regard to customers bringing service animals into the building. If you are an individual seeking to bring an animal to the venue you may contact the Forum’s Disabled Services Department at 888-609-7599, any weekday from 6:30 am to 1:30 pm Pacific Time for more information.

    Temporary Disabilities

    If you incur a temporary disability/injury after having purchased a ticket from us, please call the Disabled Services Department and we will make the necessary arrangements (based on seating availability) for you to attend the event in a comfortable and enjoyable manner. When calling, please have the event, date, section, row, and seat available. Disabled seating exchanges cannot be made for tickets purchased through other third parties, brokers or those obtained through sources external to the Forum.

    Ticketholder Wheelchair Relocation

    If you are a wheelchair user and obtain non-accessible tickets please call the Disabled Services Department prior to your event in order to be relocated, whenever possible, to a designated wheelchair location. We do, however, encourage you to utilize our services when purchasing tickets, so that we may better assist you. Disabled Services can be reached toll free at 888-609-7599, any weekday from 6:30am to 1:30pm Pacific Time.

    Ticket Windows

    Forum external box office ticket windows include two lowered accessible counter windows (windows 4 and 5) to assist our guests with disabilities. The internal ticket window, open only during events, also features a lowered and accessible counter.

    Wheelchair Escorts

    For individuals who have limited mobility, we can provide a wheelchair to transport the guest from a Guest Services location to their seating areas. Upon arrival at The Forum, please ask Guest Services for assistance. Please be aware that our staff cannot remain with the Guest during an event, nor can we allow the Guest to remain in the wheelchair for the duration of the event. To ensure you purchase seating that best accommodates your needs, please contact Forum Disabled Services at 888-609-7599. The Forum offers wheelchair and companion, aisle transfer and semi-ambulatory seating.

    Wheelchair Storage

    Patrons who wish to transfer to a seat from their wheelchair or mobility device, can check that device at any Guest Services location. Guests can pick-up their wheelchair up until 30 minutes after conclusion of the show. Please see any staff member for assistance.