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    Frequently Asked Questions – Disabled Accommodations


    I am a wheelchair user and obtained non-accessible tickets from a friend or company, can I use them?

    I am a wheelchair user and would like to sit with my friends and/or family members. Is this possible?

    I cannot attend an event for which I have tickets; can I obtain a refund?

    My parents are elderly and have difficulty climbing stairs and/or walking long distances. Can you provide a wheelchair?

    I have tickets for an event and recently broke my leg and have a cast on. What can I do?

    I am a larger person and I don't think I can fit in the seat I have. What should I do?

    Are there Assistive Listening Devices available at The Forum?

    I have a ticket that according to the seating chart, is in one of your wheelchair areas and I am not disabled, what should I do?

    I ordered wheelchair seats from Disabled Services and they are being held at will call. Can I send my brother to pick them up?

    I purchased tickets for an upcoming concert but I require a sign language interpreter, is this possible?

    We purchased tickets for an event on StubHub/third party website/broker and believe we may have disabled seating that we do not require. What should we do?

    My dad uses a walker, is it possible to store or check his walker at The Forum?

    Where are the Family restrooms located at The Forum? Can a single person use one?

    I use a ventilator and may need to plug in my device; are electrical outlets available?

    I have a disabled parking placard issued by the California Department of Motor Vehicles (DMV). What is the closest lot to The Forum?

    Is there a way to purchase wheelchair seating without driving over to The Forum?

    My husband’s company gave us tickets and Forum Club invite for an upcoming concert. I am in a wheelchair, what is the best way for us to enter?

    Is there a disabled bus shuttle that serves The Forum?

    I am disabled and used to take the bus to Hollywood Park from the South Bay. Is there a stop closer to The Forum?

    How do you apply for a job at the Forum?

    What type of concessions are offered at the Forum?

    Is there a sit down restaurant at the Forum?

    How can I request disabled services pocket guide?

    Can you give me the Forum's mailing address?


    Where is the Access-a-Ride pick-up and drop-off area located?


    Do your ATM’s have the Braille lettering on the buttons?


    My seats are in section 127WC; what is the easiest way to get there?


    I’m coming to a show that has a general admission standing room (SRO) floor and I use a wheelchair; how does that work?


    My mother has sensitivity to strobe or flashing lights. Is it possible to know in advance if a concert will contain those elements?


    Is there a special area for nursing mothers to use?


    Where is the closest cab stand?


    Is it possible to hang up our coats on the railings of the wheelchair seating areas?


    If I am not using a wheelchair, am I required to get an “elevator pass” in order to ride the elevator?


    We will be coordinating Access to pick us up after the show. What time is the concert scheduled to end?


    I have purchased tickets and have been told there is a “delivery delay” on this event. What does this mean?

    I am a wheelchair user and obtained non-accessible tickets from a friend or company, can I use them?

    YES.  If you have obtained non-accessible tickets and you are a wheelchair user or other individual with a disability who requires the features of accessible seating, please call the Forum Disabled Services Department (Monday-Friday 6:30am – 1:30pm PT) at 888-609-7599 in order to be relocated, whenever possible, to a designated wheelchair location. We do, however, encourage you to utilize our services when purchasing tickets, so that we may better assist you.

    I am a wheelchair user and would like to sit with my friends and/or family members. Is this possible?

    YES.  At a minimum, you will be permitted to purchase tickets for you and one guest/companion beside you. Based upon availability, you may be able to purchase 3 additional companion seats contiguous (next to) to your wheelchair space.  In addition, you may purchase tickets for additional guests in close proximity to our wheelchair sections.  Please note, for events and/or specific seating sections where ticket sales are limited to fewer than four tickets per patron, the same ticket restrictions will apply to the purchase of accessible seating.

    I cannot attend an event for which I have tickets; can I obtain a refund?

    If you are unable to attend an event, please contact the Forum Disabled Services Department (Monday-Friday 6:30am – 1:30pm PT) at 888-609-7599 prior to the event taking place, for further assistance. Disabled seating refunds will be considered on a case by case basis.

    My parents are elderly and have difficulty climbing stairs and/or walking long distances. Can you provide a wheelchair?

    In the event a guest requires the use of a wheelchair at the Forum or for the duration of the event, we recommend bringing your own wheelchair or other mobility device. The Forum does not supply loaner wheelchairs.

    I already have tickets for an event and I recently broke my leg and have a cast on. What can I do?

    Please call the Forum Disabled Services Department (Monday – Friday 6:30am – 1:30pm PST) at 888-609-7599. Subject to availability, we will relocate you to appropriate seating that better enables you to attend the event in a comfortable and enjoyable manner. When calling, please have your event, date, section, row and seat available.

    I am a larger person and I don't think I can fit in the seat I have. What should I do?

    The Forum offers seating with movable armrests and folding chairs without armrests. Please call the Forum Disabled Services Department in advance of the event (Monday – Friday 6:30am – 1:30pm PT) at 888-609-7599, if you require this type of accommodation.

    Are there Assistive Listening Devices available at The Forum?

    YES. Assistive listening devices are available for deaf and hard of hearing individuals in The Arena at the Guest Services location across from section 208-209 on the West (Prairie) concourse. Guests will be required to leave valid identification such as a driver's license as collateral. This is a complimentary service.

    I have a ticket that according to the seating chart is on your wheelchair platform and I am not disabled.

    As long as your ticket reads GENERAL ADMISSION or ADULT, these disabled locations have been released for sale to the non-disabled public. You will sit in a high quality, padded, folding chair; the same chairs we use for all floor seats. However, if your ticket reads WHEEL, TRANS or ADA you have a ticket for the wheelchair guest or other disabled patron and must call the Forum Disabled Services Department at (Monday – Friday 6:30am – 1:30pm PST) prior to the event taking place at 888-609-7599.

    I ordered wheelchair seats from Disabled Services and they are being held at will call. Can I send my brother to pick them up?

    You can designate an alternate pick-up name by calling the Forum Disabled Services Department (Monday – Friday 6:30am – 1:30pm PST) at 888-609-7599 at least 2 business days in advance of the event. You will be asked to provide the name of the person picking up your tickets so that it may be added to your account. The individual will be required to present their identification along with your driver’s license or the credit card used to purchase; in order to obtain the tickets from will call.  Please note: The Forum Box Office is open for will call two hours prior to an event.

    I purchased disabled tickets for an upcoming concert but I require a sign language interpreter, is this possible?

    Guests requiring interpreting services for concerts should contact our Disabled Services Department (Monday – Friday 6:30am – 1:30pm PT) at 888-609-7599 as soon as possible but no later than three weeks prior to the show so that appropriate accommodations can be made.

    We purchased tickets for an event on StubHub/third party website/broker and believe we may have disabled seating that we do not require. What should we do?

    Please contact the Forum Disabled Services Department (Monday – Friday 6:30am – 1:30pm PT) at 888-609-7599 with your seat location for additional instructions and information.

    My Dad uses a walker, is it possible to store or check his walker at The Forum?

    Yes. Canes, walkers, wheelchairs or other mobility devices can be stored at all Guest Services locations located throughout the building.

    Where are the Family restrooms located at The Forum? Can a single person use one?

    Disabled /Family restrooms are located:

    • On the Prairie (West) concourse across from sections 209-210
    • On the Kareem (East) concourse across from section 227-228
    • For disabled guests seated on the floor, accessible restrooms are located inside the North Hospitality
    • Forum Club & Chase Lounge accessible restrooms are located in the respective club hallways.

    Any guest is permitted to use the Family restrooms if they require that type of accommodation.

    I use a ventilator and may need to plug in my device during the event; are electrical outlets available?

    Please call the Forum Disabled Services department (Monday – Friday 6:30am – 1:30pm PT) at 888-609-7599, in advance of the event for further assistance.

    I have a disabled parking placard issued by the California Department of Motor Vehicles (DMV). Where should I park?

    Disabled placards or plates issued by the DMV should be displayed inside/on the parked vehicle in which the disabled individual has driven or ridden. Please have your placard readily visible and ask to be directed to the closest available disabled space.

    Disabled parking spaces are available in the main Forum lot. Disabled parking including space for vans can be found in the following locations and are available on a first come, first served basis:

    • Northeast Manchester Avenue side
    • East side adjacent to the Chase Lounge VIP Parking Lot
    • South or Hollywood Park side off Pincay Drive adjacent to the fire lane
    • West side directly across from the Forum Club entrance, adjacent to the Forum Club VIP lot

    Please note: parking fees may vary based on the event.

    Is there a way to purchase wheelchair seating without driving over to The Forum?

    Yes. Wheelchair and companion, aisle transfer and semi-ambulant seating can be purchased:

    • Online at Ticketmaster.com
    • By calling Ticketmaster at 800-745-3000
    • By calling Madison Square Garden Disabled Services Department between 6:30am and 1:30pm PST at (888) 609-7599.

    We accept AMERICAN EXPRESS, MasterCard, Visa and Discover.

    My husband’s company gave us tickets and a Forum Club invitation for an upcoming concert. I am in a wheelchair, what is the best way for us to enter?

    The Forum Club is located on the West or Prairie Avenue side of The Forum. A wheelchair guest can enter the venue using the newly designed ramps and take the Forum Club elevator across from section 209-210 one level down to the club. Additionally, there are disabled parking stalls in close proximity to The Forum Club entrance.
     

    Is there a disabled shuttle that serves The Forum?

    “Access” is the service name of the Los Angeles area ADA Paratransit service for functionally disabled individuals in Los Angeles County. Access transportation service is available for any ADA paratransit eligible individual to any location within ¾ of a mile of any fixed bus operated by the Los Angeles County public fixed route bus operator. Access services can be utilized by calling (800) 883-1295 to provide curb-to-curd transportation for qualifying members.
     
    Access Services is not affiliated with the Forum. However, the established Access passenger drop-off locations on the South side of the venue will be used for paratransit drop-off and pick-up.

    For more information and eligibility requirements, please visit http://accessla.org/home/

    Please note: this program is not affiliated with The Forum or Madison Square Garden.

    I am disabled and used to take the bus to Hollywood Park from the South Bay. Is there a stop closer to The Forum?

    Yes. The Forum has added an accessible path of travel from the public transit (MTA) bus stops to the building entrances.

    There will be two routes:

    • West side coming from the bus stop on Prairie Ave (MTA Bus Route 211)
    • North from Manchester Blvd bus stop (MTA Bus Routes 115 and 442)


    How do you apply for a job at the Forum?

    Please visit the Madison Square Garden website to view current open positions at the Forum.

    http://www.themadisonsquaregardencompany.com/careers.html

    What type of concessions are offered at the Forum?

    Concessions are available on the Forum Terrace, concourses and at floor level. All permanent stands have an accessible counter area. The Forum features Los Angeles known food such as Pinks hot dogs, Carneys burgers, Coles French dip sandwiches, Bludsos BBQ, Hadley Fruit Orchards and La Brea Bakery items at select concessions stands.

    Is there a sit-down restaurant at the Forum?

    The Forum does not have a sit-down restaurant, but offers a variety of upscale concessions and local favorites (see question above). All food and drink may be brought into the seating areas, including on the floor.

    How can I request a disabled services pocket guide?

    The new pocket guide, providing information related to disabled services at Madison Square Garden venues is available at the Forum Box Office or Guest Services locations during an event. You may also request one by mailed by contacting the Disabled Services department using the contact information below.

    Contact Us

    Meeting the needs of our guests with disabilities at Madison Square Garden is a never ending commitment. In our effort to continually improve accessibility, we ask that you contact us with your comments, questions and/or suggestions:

    ADDRESS: The Forum
    Attn: Disabled Services Department
    2 Penn Plaza – 24th Floor
    New York, NY  10121

    TELEPHONE: (888) 609-7599

    EMAIL: disabledservices@msg.com

    Where is the Access LA pick-up and drop-off area located?

    The drop off and pick up location is in parking lot K in front of the Forum Club. Please have your driver use the Prairie Avenue entrance. If you will be picking up tickets at the box office, please advise your driver to use this entry also.

    Do your ATM’s have the Braille lettering on the buttons?

    The ATM’s inside the Forum are equipped with Braille number pads, volume increase capability, voice activation, and are headphone compatible. Please note: there are no ATM’s on Forum property outside the Arena or in the parking lots.

    My seats are in section 127WC and I think that is on the East side; what is the easiest way to get there?

    The most direct route is to enter via the ramps on the east side of the Forum, proceed to the elevator across from sections 127/227 and take this to floor 2 (Chase Lounge). From there, section 127WC is straight out into the seating bowl. Please ask any of our event staff to direct you.

    I’m coming to a show that has a general admission standing room (SRO) floor and I use a wheelchair; how does that work?

    For SRO only shows, a section for wheelchair guests will be setup in close proximity to the stage so that they may enjoy the show in a more comfortable setting. While provided, it is not required for wheelchair users to remain there. Ask any usher for directions.

    My mother has sensitivity to strobe or flashing lights. Is it possible to know in advance if a concert will contain those elements?

    Many times acts will include these elements as they are part of their show. Please contact Forum Disabled Services at 888-609-7599 for more information.

    Is there a special area for nursing mothers to use?

    A mother may nurse her child in any public location where she is comfortable and authorized to be. Breast pumps are permitted in the Forum. Nursing mothers seeking more discreet accommodations are welcome to use the Family Restrooms located at across from sections 110/210, 128/228, or within the Glass Bar on the floor level. For further assistance during the event, mothers can visit any Guest Services location.

    Where is the closest cab stand?

    Guests can pick up cabs, Uber, and Lyft on Pincay Street, south of the Forum. Cabs are not permitted to enter Forum parking areas. Please ask any usher or security personnel to direct you.

    Is it possible to hang up our coats on the railings of the wheelchair seating areas?

    For the safety of everyone at the Forum, guests are asked to refrain from leaning on, reaching over, sitting on, standing near or placing objects on railings, stairs, or plexi-glass. In addition, a 36” area in front of seating on the wheelchair platforms must remain clear and unobstructed at all times, as required by law.

    If I am not using a wheelchair, am I required to get an “elevator pass” in order to ride the elevator?

    Our guests with disabilities will be given preference at the elevators and ANY guest who requires the use of the elevator may use one. There is no special approval for using the elevators. Please have your tickets out and available so the ushers and elevator operators may direct you properly.

    We will be coordinating Access to pick us up after the show. What time is the concert scheduled to end?

    For concerts at the Forum, the acts make their schedule known 1-2 days prior to the event. Feel free to contact Forum Guest Services at 310-330-7344 for further information.

    I have purchased tickets and have been told there is a “delivery delay” on this event. What does this mean?

    A “delivery delay” means the band or promoter has requested tickets are held and not distributed for a specific amount of time. Sometimes delivery delays are used to prevent tickets from being shipped or printed at home until Ticketmaster can confirm everyone has adhered to the event ticket limit. In other words, bands want to make sure absolutely no one has ordered more tickets than their fair share!