I am a wheelchair user and obtained non-accessible tickets from a friend or company, can I use them?
I am a wheelchair user and would like to sit with my friends and/or family members. Is this possible?
I cannot attend an event for which I have tickets; can I obtain a refund?
My parents are elderly and have difficulty climbing stairs and/or walking long distances. Can you provide a wheelchair?
I have tickets for an event and recently broke my leg and have a cast on. What can I do?
I am a larger person and I don't think I can fit in the seat I have. What should I do?
Are there Assistive Listening Devices available at The Forum?
I have a ticket that according to the seating chart, is in one of your wheelchair areas and I am not disabled, what should I do?
I ordered wheelchair seats from Disabled Services and they are being held at will call. Can I send my brother to pick them up?
I purchased tickets for an upcoming concert but I require a sign language interpreter, is this possible?
We purchased tickets for an event on StubHub/third party website/broker and believe we may have disabled seating that we do not require. What should we do?
My dad uses a walker, is it possible to store or check his walker at The Forum?
Where are the Family restrooms located at The Forum? Can a single person use one?
I use a ventilator and may need to plug in my device; are electrical outlets available?
I have a disabled parking placard issued by the California Department of Motor Vehicles (DMV). What is the closest lot to The Forum?
Is there a way to purchase wheelchair seating without driving over to The Forum?
My husband’s company gave us tickets and Forum Club invite for an upcoming concert. I am in a wheelchair, what is the best way for us to enter?
Is there a disabled bus shuttle that serves The Forum?
I am disabled and used to take the bus to Hollywood Park from the South Bay. Is there a stop closer to The Forum?
How do you apply for a job at the Forum?
What type of concessions are offered at the Forum?
Is there a sit down restaurant at the Forum?
How can I request disabled services pocket guide?
Can you give me the Forum's mailing address?
YES. If you have obtained non-accessible tickets and you are a wheelchair user or other individual with a disability who requires the features of accessible seating, please call the Forum Disabled Services Department (Monday-Friday 6:30am – 1:30pm PT) at 888-609-7599 in order to be relocated, whenever possible, to a designated wheelchair location. We do, however, encourage you to utilize our services when purchasing tickets, so that we may better assist you.
YES. At a minimum, you will be permitted to purchase tickets for you and one guest/companion beside you. Based upon availability, you may be able to purchase 3 additional companion seats contiguous (next to) to your wheelchair space. In addition, you may purchase tickets for additional guests in close proximity to our wheelchair sections. Please note, for events and/or specific seating sections where ticket sales are limited to fewer than four tickets per patron, the same ticket restrictions will apply to the purchase of accessible seating.
If you are unable to attend an event, please contact the Forum Disabled Services Department (Monday-Friday 6:30am – 1:30pm PT) at 888-609-7599 prior to the event taking place, for further assistance. Disabled seating refunds will be considered on a case by case basis.
In the event a guest requires the use of a wheelchair at the Forum or for the duration of the event, we recommend bringing your own wheelchair or other mobility device. The Forum does not supply loaner wheelchairs.
Please call the Forum Disabled Services Department (Monday – Friday 6:30am – 1:30pm PST) at 888-609-7599. Subject to availability, we will relocate you to appropriate seating that better enables you to attend the event in a comfortable and enjoyable manner. When calling, please have your event, date, section, row and seat available.
The Forum offers seating with movable armrests and folding chairs without armrests. Please call the Forum Disabled Services Department in advance of the event (Monday – Friday 6:30am – 1:30pm PT) at 888-609-7599, if you require this type of accommodation.
YES. Assistive listening devices are available for deaf and hard of hearing individuals in The Arena at the Guest Services location across from section 208-209 on the West (Prairie) concourse. Guests will be required to leave valid identification such as a driver's license as collateral. This is a complimentary service.
As long as your ticket reads GENERAL ADMISSION or ADULT, these disabled locations have been released for sale to the non-disabled public. You will sit in a high quality, padded, folding chair; the same chairs we use for all floor seats. However, if your ticket reads WHEEL, TRANS or ADA you have a ticket for the wheelchair guest or other disabled patron and must call the Forum Disabled Services Department at (Monday – Friday 6:30am – 1:30pm PST) prior to the event taking place at 888-609-7599.
You can designate an alternate pick-up name by calling the Forum Disabled Services Department (Monday – Friday 6:30am – 1:30pm PST) at 888-609-7599 at least 2 business days in advance of the event. You will be asked to provide the name of the person picking up your tickets so that it may be added to your account. The individual will be required to present their identification along with your driver’s license or the credit card used to purchase; in order to obtain the tickets from will call. Please note: The Forum Box Office is open for will call two hours prior to an event.
Guests requiring interpreting services for concerts should contact our Disabled Services Department (Monday – Friday 6:30am – 1:30pm PT) at 888-609-7599 as soon as possible but no later than three weeks prior to the show so that appropriate accommodations can be made.
Yes. Canes, walkers, wheelchairs or other mobility devices can be stored at all Guest Services locations located throughout the building.
Disabled /Family restrooms are located:
Any guest is permitted to use the Family restrooms if they require that type of accommodation.
Disabled placards or plates issued by the DMV should be displayed inside/on the parked vehicle in which the disabled individual has driven or ridden. Please have your placard readily visible and ask to be directed to the closest available disabled space.
Disabled parking spaces are available in the main Forum lot. Disabled parking including space for vans can be found in the following locations and are available on a first come, first served basis:
Please note: parking fees may vary based on the event.
Yes. Wheelchair and companion, aisle transfer and semi-ambulant seating can be purchased:
We accept AMERICAN EXPRESS, MasterCard, Visa and Discover.
The Forum Club is located on the West or Prairie Avenue side of The Forum. A wheelchair guest can enter the venue using the newly designed ramps and take the Forum Club elevator across from section 209-210 one level down to the club. Additionally, there are disabled parking stalls in close proximity to The Forum Club entrance.
“Access” is the service name of the Los Angeles area ADA Paratransit service for functionally disabled individuals in Los Angeles County. Access transportation service is available for any ADA paratransit eligible individual to any location within ¾ of a mile of any fixed bus operated by the Los Angeles County public fixed route bus operator. Access services can be utilized by calling (800) 883-1295 to provide curb-to-curd transportation for qualifying members.
Access Services is not affiliated with the Forum. However, the established Access passenger drop-off locations on the South side of the venue will be used for paratransit drop-off and pick-up.
For more information and eligibility requirements, please visit http://accessla.org/home/
Please note: this program is not affiliated with The Forum or Madison Square Garden.
Yes. The Forum has added an accessible path of travel from the public transit (MTA) bus stops to the building entrances.
There will be two routes:
Please visit the Madison Square Garden website to view current open positions at the Forum.
Concessions are available on the Forum Terrace, concourses and at floor level. All permanent stands have an accessible counter area. The Forum features Los Angeles known food such as Pinks hot dogs, Carneys burgers, Coles French dip sandwiches, Bludsos BBQ, Hadley Fruit Orchards and La Brea Bakery items at select concessions stands.
The Forum does not have a sit-down restaurant, but offers a variety of upscale concessions and local favorites (see question above). All food and drink may be brought into the seating areas, including on the floor.
The new pocket guide, providing information related to disabled services at Madison Square Garden venues is available at the Forum Box Office or Guest Services locations during an event. You may also request one by mailed by contacting the Disabled Services department using the contact information below.
Meeting the needs of our guests with disabilities at Madison Square Garden is a never ending commitment. In our effort to continually improve accessibility, we ask that you contact us with your comments, questions and/or suggestions:
ADDRESS: The Forum
Attn: Disabled Services Department
2 Penn Plaza – 24th Floor
New York, NY 10121
TELEPHONE: (888) 609-7599
The drop off and pick up location is in parking lot K in front of the Forum Club. Please have your driver use the Prairie Avenue entrance. If you will be picking up tickets at the box office, please advise your driver to use this entry also.
The ATM’s inside the Forum are equipped with Braille number pads, volume increase capability, voice activation, and are headphone compatible. Please note: there are no ATM’s on Forum property outside the Arena or in the parking lots.
The most direct route is to enter via the ramps on the east side of the Forum, proceed to the elevator across from sections 127/227 and take this to floor 2 (Chase Lounge). From there, section 127WC is straight out into the seating bowl. Please ask any of our event staff to direct you.
For SRO only shows, a section for wheelchair guests will be setup in close proximity to the stage so that they may enjoy the show in a more comfortable setting. While provided, it is not required for wheelchair users to remain there. Ask any usher for directions.
Many times acts will include these elements as they are part of their show. Please contact Forum Disabled Services at 888-609-7599 for more information.
A mother may nurse her child in any public location where she is comfortable and authorized to be. Breast pumps are permitted in the Forum. Nursing mothers seeking more discreet accommodations are welcome to use the Family Restrooms located at across from sections 110/210, 128/228, or within the Glass Bar on the floor level. For further assistance during the event, mothers can visit any Guest Services location.
Guests can pick up cabs, Uber, and Lyft on Pincay Street, south of the Forum. Cabs are not permitted to enter Forum parking areas. Please ask any usher or security personnel to direct you.
For the safety of everyone at the Forum, guests are asked to refrain from leaning on, reaching over, sitting on, standing near or placing objects on railings, stairs, or plexi-glass. In addition, a 36” area in front of seating on the wheelchair platforms must remain clear and unobstructed at all times, as required by law.
Our guests with disabilities will be given preference at the elevators and ANY guest who requires the use of the elevator may use one. There is no special approval for using the elevators. Please have your tickets out and available so the ushers and elevator operators may direct you properly.
For concerts at the Forum, the acts make their schedule known 1-2 days prior to the event. Feel free to contact Forum Guest Services at 310-330-7344 for further information.
A “delivery delay” means the band or promoter has requested tickets are held and not distributed for a specific amount of time. Sometimes delivery delays are used to prevent tickets from being shipped or printed at home until Ticketmaster can confirm everyone has adhered to the event ticket limit. In other words, bands want to make sure absolutely no one has ordered more tickets than their fair share!